Event Terms and Conditions

Payment

Once you have completed your registration, we will email you a confirmation letter and tax invoice including how to pay to the email address you have submitted. 

You may pay by bank transfer, credit card or cheque. You must make full payment within 7 days of registering online. All prices include GST. 

Cheques must be made in Australian currency and made payable to ‘MFAA’. 

A merchant fee of 1.35% will be applied to all credit card payments (Visa, Mastercard and AMEX).

Secure site and privacy

Our registration site is PCI compliant to protect your personal information and credit card details. 

To find out more, read the MFAA’s Privacy Policy. 

If you experience any problems with your registration, please contact MFAA Events at events@mfaa.com.au or 1300 554 817.

Refund Policy

Requests for refunds must be received no later than 14 days prior to the event. All requests for refunds must be notified in writing to events@mfaa.com.au. Please note that any merchant fees paid will not be refunded. Should you not be able to attend the event, you may nominate a substitute delegate at no additional cost.

Event Cancellation

If government restrictions prohibit the face-to-face event from proceeding, the awards will proceed in a wholly virtual format. Delegates attending will be refunded their ticket cost (including merchant fees). The MFAA assumes no liability for any penalty fees on airline tickets, hotel accommodation, or any other fees, charges, penalties, or other incidental costs that a registrant might incur as a consequence of the cancellation of the face-to-face event. You may want to consider taking out travel insurance.