Speakers
Thursday, November 11, 2021
3:45 PM - 4:35 PM
Adelaide Timbrell
Senior Economist, ANZ Bank
Biography
Adelaide is a senior economist in the ANZ research team, who provides regular insight on Australia’s macro economy, with a special focus on Australian households, retail trade and the housing market. Prior to joining ANZ early 2019, Adelaide spent 5 years in economics consulting, providing research for a wide range of property, retail and government clients.
Thursday, November 11, 2021
1:10 PM - 1:55 PM
Jaquie Scammell
Australia’s leading customer service expert
Biography
Jaquie Scammell is Australia's leading customer service expert, helping create a service mindset to those seeking growth in their organisations and themselves. Jaquie is an entertaining and popular speaker who is obsessed with serving people in a very human way.
Thursday, November 11, 2021
12:35 PM - 1:05 PM
Mike Felton
CEO, MFAA
Biography
Mike joined the association in 2016. He has over 35 years’ experience in financial services, having held a range of senior positions in financial services, treasury, auto and asset finance, and project management.
Over the course of his career, Mike has held transformational roles in high profile, dynamic environments in Australia and abroad, which have shaped his approach to guiding both the MFAA and mortgage and finance broking industry through a period of unparalleled scrutiny and change.
Thursday, November 11, 2021
12:35 PM - 1:05 PM
Richard King
Managing Partner, GRACosway
Biography
Leading the firm’s Melbourne office, Richard offers GRACosway’s clients insight and advice based on his extensive experience in both government and private sector roles.
Richard provides strategic advice on issues including major legislative reform, competition policy, foreign investment and regulatory approvals, and his strong background in economic policy underpins the counsel he provides clients across a broad range of industries, including financial services, health, infrastructure, automotive, professional services and energy and resources.
Before joining the firm, Richard served for eight years in a variety of senior advisory roles to the Federal Coalition, predominantly in the economic portfolios, including as Senior Political Adviser within the Federal Treasurer’s Tax Reform Unit. He also spent over five years as head of government relations and industry affairs with one of Australia’s largest banks.
Thursday, November 11 , 2021
Michael Pascoe
Your host & MC
Biography
Thursday, November 11, 2021
2:30 PM - 3:15 PM
Leah Hudson
State Manager – Business Development QLD, MFAA
Leah is enthusiastic about supporting Mortgage and Finance professionals achieve sustainable success by creating connections and through education and support. Gained through her experience as a Mortgage Broker, Mentor and Business Owner, Leah couples more than 20 years of experience ‘walking the walk' with her passion for working with people. She finds satisfaction by fostering new industry entrants as well as working with established businesses to adapt, streamline and grow.
Thursday, November 11, 2021
2:30 PM - 3:15 PM
Zarko Jokic
State Manager – Business Development NSW/ACT, MFAA
Biography
Zarko works with people across our industry to find their strengths and challenge their weaknesses to drive better results through focus and process improvement. People are inherently good. People will be positive when the environment they find themselves in is positive. His work with aggregators, lenders, business owners and consumers all share the same common goal; position finance brokers as the professionals of choice in the mortgage and finance industry. The most rewarding aspect of the work that Zarko does is seeing a business owner progress from a zero start to a profitable and consistent business.